Please read through our “Booking Notes“. This FAQ document will explain various issues relating
to the rental process and party responsibilities and obligations.

Complete the Cottage Request Form

Complete the Cottage Request Form. If you have any questions, we can be reached by email
[mail(at)cottagerental(dot)com] or by telepone at 905.862.0252 or at 1.877.862.0254 (Toll-Free).
One of our staff will be happy to answer any questions that you have, verify cottage availability,
rate, etc. At this time we will create/update a file for you with the information needed to respond
to your booking request.

Return the Booking Application Form

Once we have put the cottage on “Hold”, we will email you our Booking Application Form for
completion and return to our office by fax or email within 2 days. A payment of 30% of the cost of
the cottage plus our $70.82 + HST agency service fee (plus the cost of Trip Cancellation Insurance,
if purchased) will be charged to the credit card provided with the Booking Form. A post-dated cheque
for the balance payment of 70%, (plus the Damage Waiver and any optional charges such as End of Stay Cleaning Service, Linens Service) dated 6 weeks prior to occupancy, is forwarded to our office by
mail within 5 business days. The Travel Package will be forwarded to you within 15 days of our
having processed your booking.

Receive Booking Confirmation and Rental Package

After receipt and processing by our office, a Booking Confirmation and Travel Package are mailed to the Booking Applicant. Please note that, no booking is considered ‘confirmed’ until a written Booking Confirmation has been produced by our office. In addition to the Booking Confirmation, the
Travel Package will include a copy of the Cottage/General page from our website listing the cottage
inventory, bedsizes, etc., a map to the cottage and a set of Cottage Instructions/Rules.

Receive Cottage Access Information

Approximately one week prior to the start date of your holiday, we will contact you with instructions on accessing the cottage. Generally, this will be via a Lock Box at the cottage; however, there may be other arrangements necessary depending on the cottage.